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More about Coaching – Less about Defending

Based on our research one important reason for companies to revamp their performance reviews is to put more focus on coaching and feedback. Companies struggle with their current performance reviews because the discussions get defensive and fearful and there’s not enough focus on employee development. Employees believe the review is about compensation decisions and so they get defensive during the review.

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Trust pictureFinally, Self Service Feedback! For my previous employer, 10 years ago, we started moving various Finance and HR services into employee “self services”. This transition produced significant productivity gains and placed my previous employer in a best-in-class category for operational excellence. For example, the reimbursement of employee travel expenses was made into a self-service function where employees initiated a travel expense form on-line which was routed automatically to the bank for payment.

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Employee Engagement

Josh Bersin, founder of Bersin by Deloitte, wrote in a Forbes article that HR systems “Originally conceived as systems to help HR managers administer various people practices (even PeopleSoft did this), now HR software is really designed to help employees and managers manage themselves.” And that’s how we designed Katch: to allow employees to manage their own feedback.
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